System Repairs
Our goal is to maximize customer uptime by providing innovative maintenance system solutions and timely response. All ESS technicians are manufacturer trained and certified before they provide repair services.
Subscriber Radio Repairs
All subscriber radios are repaired and restored back to manufacturer factory specifications. Our strict commitment to a quick turnaround time lets you know when to expect your repaired equipment to be returned to you. ESS subscriber repair services offer state-of-the-art service to ensure that your equipment is operating at peak performance and will exceed your standards.
| What You Get | Why It’s Important |
|---|---|
| Factory-trained technicians | No need to invest in headcount to support your radios or extensive training to keep them current and certified on the latest technology. |
| State-of-the-art diagnostic equipment | No need to invest hundreds of thousands of dollars in sophisticated test and repair equipment. |
| Manufacturer replacement parts | All repairs are returned to original factory specifications by using parts specifically designed for your radios. |
| Quality repair; upgraded to the latest firmware | Timely and accurate diagnosis and repair assures that all equipment you send to us is reprogrammed to original operating parameters and upgraded to latest firmware. |
| 90-day repair warranty | We guarantee that your repairs will be done right. |
| Quick turnaround time | You will know when your equipment will be repaired and returned to you. |
Service Agreement Tiers
Choose What Best Meets Your Needs
| ESSENTIAL GOLD | ESSENTIAL PLATINUM
GOLD INCLUDED |
ESSENTIAL VIP
GOLD INCLUDED PLATINUM INCLUDED |
|---|---|---|
| Bonus: Receive discounted price on parts, accessories & installation services | Bonus: Receive discounted price on parts, accessories & installation services | Bonus: Receive discounted price on parts, accessories & installation services |
REPAIR OF PORTABLE RADIO
REPAIR OF MOBILE RADIO
*Gold option does not include replacement of antennas, batteries, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio. |
REPAIR OF MOBILE RADIO:
REPAIR OF PORTABLE RADIO
INFRASTRUCTURE REPAIR
*Platinum option does not include replacement of antennas, cable, antenna, microphone, physical damage or water damage to radio housing or interior components of radio. †Replacement terms apply; replacement based on performance of radio, does not include physical damage |
VIP EXCLUSIVES:
|
Service Maintenance Contracts
If you are looking for predictable costs over the life of your investment, Service Maintenance Contracts are for you. Extend your product lifecycle and insure your new or existing equipment with service maintenance contracts. Preventative services like routine maintenance ensure your products perform at their highest caliber.
Service Maintenance Contracts allow for easy budgeting and priority services. Additionally, they maximize uptime, increasing productivity and efficiency.
Additional Benefits of Maintenance Contracts include:
- Continuous protection of your investment by maintaining the quality and performance of your equipment and communications.
- Priority services that ensure equipment is repaired quickly and effectively.
- Quick turnaround time, reducing any time lost from equipment malfunction.
- Complete control of your equipment repair costs
Ask about our Maintenance Tiers; Classic, Plus & 'ESS'ential.
- Mobile
- Subscriber
- Preventative maintenance
- Remote diagnostics
- Accessory
- System software upgrade
- Infrastructure
- Antenna systems
